Help Page

We appoligize that you experienced an error. The following may help you resolve it.


Please note that this video is streamed from a security camera feed which was not intended for this purpose. We are re-purposing the cameras during the current Covid-19 restrictive times in order for families to watch their children. At this time, this is only available while in the parking lot connected to the buildings public Wi-Fi. To insure there is enough bandwidth for all customers to watch the video feed we have restricted access to the internet at this time. We appreciate your support while we brave the storm safely.

Answer

Browsers, especially on mobile devices, prevent the starting of a video stream without user interaction. In the top left corner of the screen you should see a play button. Click it and the video should start within a second or two.

Answer

The video stream from the surveillance servers at different times has to "catch up with the requests. We are monitoring this and making adjustments continuously to optimize the cameras for this type of playback. You can try to close the application, wait a minute and attempt to connect again. In the event that doesn't work please click the Submit Issue to IT department below. We monitor this account seven days a week and will be responsive in the event you have an issue to attempt to correct it as soon as possible.

Answer

The server that processes the video stream may have encountered an error. please click the Submit Issue to IT department below. We monitor this account seven days and week and will be responsive in the event you have an issue to attempt to correct as soon as possible.


We have found that in some instances certain browsers and devices are incompatible with the streaming software, while our techs are looking at this please try a different browser. Google Chrome seems to work consistently across all devices.